Thursday, November 22, 2012

STATE BANK OF INDIA: MOBILE BANKING : HOW TO ACTIVATE AND USE STATE BANK FREEDOM

Hi there !

This post is intended to give you a picture of how to install and successfully use the SBI Mobile Banking Application. i.e. State Bank Freedom : Your Mobile Your Bank !!!


WELCOME SCREEN


The blog is intentionally made simple :) Here we will be discussing on basically how to install the app on phones running Java, Symbian, Android and iOS.

WHAT ARE THE PRE REQUISITES ?? 

A. That goes without saying but u need to be an SB account customer who is having a resident account. (NRE accounts not supported)

B. You must be using a phone with an OS as mentioned in the second para. Most importantly the phone number which you have given to SBI should be in this Mobile phone. (If you are receiving ATM withdrawal alerts or Account credit sms's to this number your number is registered with SBI)

C. Mobile balance (not SB a/c balance) around 10 Rs. (if you are running on free msg packs, dont worry about the balance)

D. CAUTION: Dual Sim phones are not preferred as there are known compatibility issues but if you can ensure that all communications from the phone (sms and internet usage) during registration and use of the application is done from the same sim card(registered at the branch), u can use Dual sim phones too !!

What if Mobile number not registered/you have changed your number ? 

* Kindly visit your SBI branch where you had opened your account (your home branch) and give a written request for Mobile number change/mobile registration. Refrain from giving someone else's number at the Bank. 

We presume that you know the various features provided by the app ! 


A screen shot of the main screen is given below.

Having complied with the pre requisites, we can install the app. Follow the steps carefully and in order. 

STEP 1: Send a message to 9223440000 . Content of the msg is MBSREG

You will receive two SMS within the next 5 minutes. One which gives your userid and defaut mpin and the other one is a service message. 

 The user id consist of 3 characters(in small letters) and 3 numbers. for eg. alb956
Default Mpin contains 6 numbers.  

STEP 2: Note down your user id and default mpin. 

Now, we need to install the State Bank Freedom Application on your mobile. 

FOR JAVA AND SYMBIAN PHONES

Java and Symbian Phones (like Nokia, Sony Ericsson K,W,T,J Series, Old Samsung Phones) have to download the application from this WEBSITE. (link checked 22.11.2012)

You may download the app from your phone if you got gprs connection, else download from PC and transfer to mobile and installIf you dont find your phone model, Select another model from the list which closely match the look of your phone.

For eg: Nokia Phones normally have a layout as seen in the picture below
**All Nokia Users with this type of keyboard layout can use the application for Nokia 5310.
**Nokia touch and type phones can use software of C2

Samsung users who use touch screen phones (non-android OS)(eg. Champ, Corby, Star, Bada OS etc) have to select Generic under Mobile Make and Softkeyphone under Mobile Details. (in website)

FOR ANDROID AND IOS USERS:

The application is listed in Play Store (Market) and App Store respectively. The application may be downloaded from there.


STEPS APPLICABLE ONLY TO IPHONE USERS: 


After downloading the application, open the same using the User ID obtained via SMS. Accept the terms & conditions of Mobile Banking Service. Then change the channel to GPRS by sending SMS “<MBSWGA><userid><10 digit number (received through SMS)> to 92234400000 ” eg : MBSWGA abc123,9895012121 to 9223440000. After the channel is changed, change the default MPIN obtained in the first SMS along with the User ID using the option “Change the MPIN” under the Settings menu. Thereafter, complete the registration through ATM or at the Home branch of the primary account to be enabled for Mobile Banking Service (See FINAL STEP).


STEP 3: After installing the application open it. The user id has to be keyed in to the field where it asks for user id.

IMPORTANT: Ensure that user id is entered with first three characters in small letters. (No spaces)



Login to the app. (Android users will have to click on the options key of your phone)

STEP 4: Here it displays Terms and conditions page. Accept it 

STEP 5: THIS IS THE MOST IMPORTANT STEP

Here you will be asked to change MPIN. Do not skip this page. 



Enter default mpin you recieved through sms in the first field. Make a new Mpin (preferrably a 6 digit number) and enter the same number in the 3rd field to confirm.

Click/Press on submit and the App may ask permission to send an sms from the phone. Allow it. 

ENSURE THAT THE SMS GOT SENT

If this step was successfully completed, you will receive two SMS, One which says "Mpin changed" and other "Handset validation successful.

FINAL STEP: 

There are two methods for registration of our user id.

a. REGISTRATION THROUGH ATM (PREFERRED METHOD): (MOBILE NUMBER USED TO SET UP MOBILE BANKING APPLICATION MUST BE THAT REGISTERED AT THE BRANCH )

Go to State Bank ATM, Insert your card 
In the first screen which appears, Select Mobile Registration (Normally in the left bottom side of the screen). Select Mobile Banking Registration. Enter your 10 digit mobile number. Confirm.

Check the transaction slip from the ATM Machine. It must say "Request accepted for further processing."

You will almost instantly receive an sms quoting your account number and mobile banking id saying that the same has been registered.

b. REGISTRATION AT THE BRANCH:

Fill up the mobile banking registration form at your home branch and the same will be processed and you will get the registration message the next day. 

ONLY NOW CAN YOU USE THE APPLICATION AND DO TRANSACTIONS. 

HOW TO USE MOBILE BANKING APP OVER GPRS/3G/WIFI  ? 

This can be done only after successfully registering at the ATM. (ensure that the app has necessary permissions/gprs is active)

Login to the app. Select Settings from first Screen. 



Select Change Channel from this screen 



Select GPRS from this screen



It will ask for MPIN twice. Enter the MPIN and you will receive a confirmation for GPRS enabled.





















WHAT ARE THE BANK CHARGES/HIDDEN COSTS/OTHER EXPENSES ?

* SBI offers Mobile Banking to its Customers FREE OF CHARGE
* There are absolutely no hidden costs. 
* The communications (SMS or thorugh GPRS) are charged by the operator as follows:

SMS: each transaction sent to SBI server will cost sms rate of one local sms. If you have a free sms pack it will reduce by  unit.
GPRS: GPRS usage by the app is in terms of KB. (GPRS mode is the cheapest)

THE COMPLETE INFORMATION ABOUT MOBILE BANKING IS AVAILABLE HERE: STATE BANK OFFICIAL MOBILE BANKING PAGE

ANY QUERIES/SUGGESTIONS/COMMUNICATION REGARDING THE CONTENTS IN THIS BLOG MAY BE SENT TO :   sbireachesout@gmail.com


LIKE THIS POST ? LIKE OUR FB PAGE !  

PLEASE NOTE: DO NOT DISCLOSE YOUR ACCOUNT  INFORMATION/CARD DETAILS/INTERNET BANKING CREDENTIALS TO A THIRD PARTY REQUEST !!!

59 comments:

  1. Can I access STATE BANK FREEDOM from WiFi enabled mobile if my mobile connected to WiFi and my SMS alert register mobile is not the same mobile.

    ReplyDelete
    Replies
    1. I was wondering about the same thing. I tried over wifi, but could not check my balance. I am using lumia 520(windows phone).The app kept me waiting for approx 20 secs and then wrote "time out". I guess sbi freedom can only be accessed over cellular network like GPRS,EDGE and 3G, but not on wifi. The authentication process is done by the sim card. Now after getting to know this i think SBI FREEDOM(mobile banking) is even more secure than online SBI. You just have to keep your mobile securely. Mobile lockscreen password and SBI FREEDOM password should be kept securely.

      Delete
    2. To use over wifi ensure first that the channel (in settings) is changed to GPRS. In my Samsung and HTC phones it would automatically detect my wifi connection as the network connection when i was not using gprs.

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  2. Thank u....u helped me alot

    ReplyDelete
  3. Can i change user ID on this app.....?

    ReplyDelete
    Replies
    1. No you cant. The user id is allotted by SBI server.

      Delete
  4. I didint get the message "handset validation successful" . How can i validate ?

    ReplyDelete
  5. I am using a dual sim phone. Can I use GPRS in the sim other than my registered sim? It was working fine until now.. But now I'm facing a problem. Today while recharging my mobile through sbi freedom's mobile topup using data connection from the sim which is not registered with sbi, they charged me with sms charge of Rs.1.50 for the transaction. But I used data from other sim card before and it worked properly and no sms charge was charged. Please help.. I have also went to settings and then changed channel to GPRS but that also not worked. Please guide me..

    ReplyDelete
    Replies
    1. Basically the application sends communications through SIM1. Always keep your registered mobile number in the SIM1 slot. In your case it is better to uninstall the application and reinstall with a fresh user id.

      Delete
  6. I get an error "transaction over gprs and sms not supported for your account". I have registered my no. and I use it over sms but fail to use it over App

    ReplyDelete
    Replies
    1. Your account must be some basics savings account (meant for financial inclusion or for scholarship purposes). Normally these accounts have some restrictions.

      Delete
  7. Share the information. Might help many others.

    ReplyDelete
  8. I was using sbi freedom but i have changed my mobile which has no option key what should i do

    ReplyDelete
  9. I was using in sbi freedom last 3 months now my user id not registered error code- 911, what problem in my sbi freedom?

    ReplyDelete
  10. I was using in sbi freedom last 3 months now my user id not registered error code- 911, what problem in my sbi freedom?

    ReplyDelete
  11. I want to add more than one account in mobile banking... is it possible??

    ReplyDelete
  12. Cell Phone Identity Card-Blog – Information about Cell phone identity card & mobile card for marketing. Mobile phones are today's your complete ID card. NEWS & more information.

    ReplyDelete
  13. I'm using Sbi freedom last 3 years. Last two weeks its not working ..what problem in my Sbi freedom??

    ReplyDelete
  14. I'm using Sbi freedom last 3 years. Last two weeks its not working ..what problem in my Sbi freedom??

    ReplyDelete
  15. nice blogs
    Lifestylesms ACT BEAU and send it to 50000. And to deactivate the service sms DEACT BEAU and send it to 50000
    Charges
    Rs. 7/Week.

    ReplyDelete
  16. I'm using Sbi freedom fast time but I don't activate gprs mode

    ReplyDelete
    Replies
    1. Its does not matter, If you not activate GPRS, then every transaction use your SMS mode.

      Delete
    2. Its does not matter, If you not activate GPRS, then every transaction use your SMS mode.

      Delete
  17. Can i activate my sbi freedom a/c through internet banking.
    And how..???

    ReplyDelete
  18. Can i activate my sbi freedom a/c through internet banking.
    And how..???

    ReplyDelete
  19. I have just one query , could not find any answer . SBI says mobile banking can be accessed through any mobile.means? If somebody knows my user id n password, can he open this in his mobile or the registered mobile can only open mobile banking????

    ReplyDelete
    Replies
    1. No, it's not possible to open from other mobile. Based on One app one imei number.

      Delete
  20. Sir I followed these procedure earlier and registered mobile via ATM. Now I changed my cell phone (not number), my problem is I forgot my user Id and Mpin, and now if m requesting new one then msg comes, your mobile number is already registered. Please help me out

    ReplyDelete
  21. Hair sir I have used state bank freedom for a week I have changed my mobile and used state bank freedom app but it doesn't loged in it shows Handset activation is pending to perform secure transaction. Please complete the activation process before proceeding further what to do sir plse reply to my question

    ReplyDelete
  22. Reply to my mail sir My Email-Id is dineshkasc1994@gmail.com

    ReplyDelete
  23. I have used state bank freedom today I have changed my mobile and used state bank freedom app but it doesn't loged in it shows Handset activation is pending to perform secure transaction. Please complete the activation process before proceeding further.

    ReplyDelete
  24. Hendset is not activate msg show when loggin. Can you help me?

    ReplyDelete
  25. Handsets activation is pending for secure transactions mean

    ReplyDelete
  26. Though i have registered my mobile no at bank. Still not able to do this process, error at sbi atm say mobile no doesnot matxh with bank record.. What to do now..

    ReplyDelete
  27. my sbi freedom app coming error that gprs activation failed.wat is the solution

    ReplyDelete
  28. handset activation is pending to perform secure transaction mobile lennovawp1 pls solution

    ReplyDelete
  29. "The device needs to be authenticated to carry out secure transaction through internet" means ????

    ReplyDelete
    Replies
    1. I am also facing the same problem. How did you resolve it ?

      Delete
  30. HI,
    Earlier I was using this app. But now I am trying to login I am getting the following message.

    "handset activation is pending to perform secure transaction. Please complete the activation process before proceeding further"

    Please help to sort the same

    ReplyDelete
  31. After updating the app , to its newest version, the app asks to authenticate the phone. However when we proceed as required the authentication code just doesn't come from the bank

    ReplyDelete
  32. sir i changed handset but i cant send hadset athentication sms to 9223440000

    ReplyDelete
  33. handset activation is pending to perform secure transactions.please complete the activation process before proceeding further...

    ReplyDelete
  34. when i login to
    SBI anywhere it shows
    it shows this device need to be authenticated to carry out secure transaction through internet what to do

    ReplyDelete
  35. Hello,
    I am also getting the same error in SBI Mobile App Android.
    When i tried to login in Mobile APP, it gives me the error message saying that "This device needs to be authenticated to carry out secure transaction".

    Can anyone please help me out.

    Thanks

    ReplyDelete
    Replies
    1. This comment has been removed by the author.

      Delete
  36. Sir I have already registered my mobile no. But at the final stage of completion of registration for mobile banking it is showing "UNABLE TO REGISTER AS MOBILE NO DOES NOT MATCH WITH BANK RECORDS"

    ReplyDelete
  37. Sir I have already registered my mobile no. But at the final stage of completion of registration for mobile banking it is showing "UNABLE TO REGISTER AS MOBILE NO DOES NOT MATCH WITH BANK RECORDS"

    ReplyDelete
  38. Few banks may change to SBI please check latest news on banking information from our blog. Please visit our blog to check latest news.
    Regards,
    David - latest news in telugu

    ReplyDelete
  39. This comment has been removed by the author.

    ReplyDelete
  40. Few banks may change to SBI please check latest news on banking information from our blog. Please visit our blog to check latest news.
    Regards,
    David - latest news in telugu

    ReplyDelete
  41. Hey what a brilliant post I have come across and believe me I have been searching out for this similar kind of post for past a week and hardly came across this. Thank you very much and will look for more postings from you.
    Meezan Mobile Banking App

    ReplyDelete